Privacy Policy
IMPERATIVE SOLUTIONS (PTY) LTD
Effective Date: 18 February 2026
Last Updated: 18 February 2026
Imperative Solutions (Pty) Ltd ("Imperative Solutions", "we", "us", or "our") is committed to protecting the privacy and personal information of all individuals who interact with our business. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all other applicable South African data protection laws.
This Policy applies to all personal information processed by Imperative Solutions in connection with our healthcare staffing, placement, and accredited medical training coordination services. By accessing our website at www.imperativesolutions.co.za or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Imperative Solutions (Pty) Ltd is a multidisciplinary healthcare services company registered in South Africa. We specialise in health practitioner staffing and accredited medical training coordination, serving national governments, medical facilities, private practices, and healthcare organisations globally.
Registered Name: Imperative Solutions (Pty) Ltd
Website: www.imperativesolutions.co.za
Email: enquiries@imperativesolutions.co.za
For the purposes of POPIA, Imperative Solutions acts as the Responsible Party in respect of personal information collected through our website, services, and business operations.
Personal Information We Collect
We collect personal information that is necessary and relevant to provide our services. The categories of personal information we may collect include:
Information You Provide Directly:
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Full name and surname
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Email address and telephone number
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Professional qualifications, certifications, and credentials (e.g., HPCSA/SANC registration numbers)
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Employment history and curriculum vitae
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Identity number or passport details (for compliance and verification purposes)
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Immigration and visa status (where applicable for international placement)
Information Collected Automatically
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IP address and browser type
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Pages visited on our website and time spent on each page
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Referring website or search query used to find our site
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Device type and operating system
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Cookies and similar tracking technologies (see Section 9)
Special Categories of Personal Information:
In the context of healthcare staffing and training coordination, we may process special categories of information, including health-related professional qualifications, clinical specialisations, and regulatory registration details. We process such information only to the extent necessary to match candidates with appropriate placements and training programmes, and with your explicit consent where required by law.
How We Use Your Personal Information
We use personal information collected for the following lawful purposes:
Service Delivery
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To recruit, screen, and place qualified healthcare professionals in appropriate roles
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To match candidates with accredited training programmes and institutions
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To verify professional credentials, qualifications, and regulatory registrations with bodies such as HPCSA and SANC
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To assist with enrolment, immigration guidance, and accommodation coordination
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To support CPD tracking and compliance administration on behalf of candidates
Communication
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To respond to enquiries submitted through our website or via email
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To notify candidates and clients of relevant placement or training opportunities
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To send updates, newsletters, or service-related communications (where you have opted in)
Legal and Compliance Obligations
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To comply with applicable South African legislation, including POPIA, the Health Professions Act, and the Nursing Act
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To maintain records as required by regulatory bodies
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To verify right-to-work status and immigration compliance
Business Operations
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To improve our website and service offerings
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To conduct internal analytics and reporting
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To manage our relationship with institutional clients and healthcare organisations
Legal Basis for Processing
We process your personal information on one or more of the following lawful grounds under POPIA:
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Consent: Where you have provided explicit consent for a specific purpose (e.g., subscribing to communications or sharing sensitive professional information).
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Contractual necessity: Where processing is required to fulfil our obligations to you as a candidate or client.
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Legal obligation: Where we are required by law to collect or retain your information.
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Legitimate interest: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Sharing of Personal Information
Imperative Solutions does not sell your personal information. We may share your personal information with third parties only in the following circumstances:
Healthcare Facilities and Employers
With your knowledge and consent, we may share your professional profile with hospitals, clinics, emergency medical services, nursing colleges, government health departments, or private healthcare groups for the purposes of placement.
Accredited Training Institutions
We may share relevant personal and professional information with HPCSA- or SANC-accredited training institutions in South Africa for enrolment and course matching purposes.
Regulatory Bodies
We may share information with relevant regulatory bodies, including the Health Professions Council of South Africa (HPCSA), the South African Nursing Council (SANC), or immigration authorities, where required for compliance and verification.
Service Providers
We may engage reputable third-party service providers (such as IT support, data hosting, or communication platforms) who process personal information on our behalf. These parties are contractually required to maintain appropriate data protection standards.
Legal Requirements
We may disclose personal information where required to do so by law, court order, or in response to lawful requests from regulatory or law enforcement authorities.
All third parties with whom we share personal information are required to handle such information in accordance with applicable data protection legislation.
International Transfers of Personal Information
Given the global nature of our staffing and placement services, personal information may be transferred to, or accessed from, recipients located outside South Africa, including international governments and healthcare organisations. Where such transfers occur, we take reasonable steps to ensure that the recipient country provides an adequate level of data protection, or that appropriate safeguards are in place, in accordance with Section 72 of POPIA.
Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:
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Candidate profiles and professional records are retained for the duration of our business relationship and for a reasonable period thereafter (typically up to five years), unless you request deletion.
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Website enquiry records are retained for up to two years from the date of submission.
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Records required for regulatory compliance are retained in accordance with the applicable statutory retention periods.
When personal information is no longer required, we will securely destroy, delete, or de-identify it in accordance with our data retention procedures.
Cookies and Website Tracking
Our website (www.imperativesolutions.co.za) may use cookies and similar tracking technologies to improve user experience and gather analytical data about website usage. Cookies are small text files stored on your device when you visit our site.
Types of cookies we may use include:
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Essential cookies: Required for the website to function correctly.
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Analytics cookies: Used to understand how visitors interact with our website (e.g., pages visited, time spent). We may use tools such as Google Analytics for this purpose.
You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website. Where required by law, we will seek your consent before placing non-essential cookies.
Security of Personal Information
Imperative Solutions implements reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, destruction, misuse, or disclosure. These measures include secure data storage, access controls, and staff training on data protection obligations.
While we take data security seriously, no method of transmission over the internet or electronic storage is entirely secure. You acknowledge that any information you provide is at your own risk. Should a data breach occur that is likely to result in harm to you, we will notify the Information Regulator and affected individuals in accordance with Section 22 of POPIA.
Your Rights Under POPIA
You have the following rights regarding your personal information held by Imperative Solutions:
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Right of access: You may request confirmation of whether we hold your personal information and request a copy of that information.
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Right to correction: You may request that we correct inaccurate, incomplete, or outdated personal information.
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Right to deletion: You may request the deletion or destruction of your personal information where it is no longer necessary for the purpose for which it was collected, subject to our legal and regulatory obligations.
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Right to object: You may object to the processing of your personal information on grounds relating to your particular situation, or where processing is for direct marketing purposes.
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Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
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Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.
To exercise any of these rights, please contact us using the details provided in Section 13 of this Policy. We will respond to your request within a reasonable timeframe and in any event within 30 days, unless an extension is required.
The Information Regulator of South Africa
If you believe that Imperative Solutions has not adequately addressed your privacy concern, you have the right to lodge a complaint with the Information Regulator of South Africa:
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact us:
Imperative Solutions (Pty) Ltd
Email: enquiries@imperativesolutions.co.za
Website: www.imperativesolutions.co.za
Changes to This Privacy Policy
Imperative Solutions reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any material changes will be posted on our website with a revised effective date. We encourage you to review this Policy periodically to stay informed of how we protect your personal information.
Your continued use of our website or services following any changes to this Policy constitutes your acceptance of the updated terms.